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Any product that is returned will reverse or decrease the points you received from that purchase. If you moved up a tier on that order, your tier will also be adjusted accordingly. If an order is placed using Pure Points and then you complete a retur

What happens to my points if I return a product or an order is cancelled?

Loyalty

Why Do Some Of Your Products Contain Tallow From Grass-fed Cows?

Where Do You Source Your Essential Oils And Other Ingredients?

Are Your Products Safe For Kids?

Do You Offer Samples?

What's The Difference Between the Wellness Tools and Which One Should I Use?

What Is Double Cleansing And Is It Right For Me?

Do You Make A Baking Soda Free Deodorant Formula?

How Do I Recycle My Deodorant Tube?

What's The Difference Between Your Regular And Charcoal Deodorants?

I'm Experiencing Underarm Irritation.

I Am Breaking Out Since Beginning The Oil Cleansing Method.

Are You In Any Retail Locations?

Product Information

Skincare Regimen

Which Product Of Yours Do You Recommend As An Eye Cream?

I Have Combination Skin, Which Cleansing Oil Do I Choose?

Can I Layer Your Skin Specific Serums?

Which Skin-Specific Products Are Right For My Skin Type?

I Was Notified That My Order Was Delivered But I Didn’t Receive It.

When Can I Get Tracking Information?

When Will I Receive My Order If It's Shipped Outside The US?

Do You Offer Local Pickup?

I Need To Update My Billing Or Shipping Information, Or Make Changes To Items In My Order.

My Package Never Arrived.

My Package Arrived With Incorrect Or Damaged Product.

I Need To Return Or Exchange An Item(s).

My Discount Code, Gift Card Or Store Credit Is Not Working.

How Can I Utilize Your Refer A Friend Program And Save?

Order Questions

I Have A Primally Pure Subscription Order, But I Don’t See An Account Associated With My Name Or Email So I Am Unable To Log In And Make Changes.

Can I Make Changes To An Existing Subscription?

I Would Like To Add Other Products To My Subscription, Is This Possible?

Subscriptions

I’m An Influencer Looking To Promote Your Products.

I'm An Influencer Looking For A Customized Partnership.

I’d Like To Discuss Media, Press Or Advertising Opportunities.

I’d Like To Discuss Event Sponsorships Or Speaking Opportunities.

I’d Like To Discuss Wholesale Opportunities.

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Returns + Exchanges

Looking To Return Or Exchange?

What are Pure Rewards? And how do I sign up?

Having trouble signing in after creating your account?

I’ve made purchases using different email addresses and have been earning points on both, can I combine the accounts?

I earned points but I don't know how to redeem them towards my purchase. How do I checkout using points?

Why didn’t I earn points on my purchase?

I left a review on a product I purchased, why didn’t I earn points?

It’s my birthday and I didn’t get my birthday reward?

How do tiers work?

How do annual gifts work for the Nephrite + Bian Tier?

I forgot to sign in and just made a purchase, will I still earn points for my order?

Do you have a referral program? How do I join?

How do I earn points + how do points for dollars spent work?

How many points do I need before I am eligible to redeem towards a purchase? And do points expire?

Can I add an item to my subscription as a one time add-on?

What happens to my points if I return a product or an order is cancelled?Updated 23 days ago