Pure Rewards is our loyalty program that rewards you for shopping with us! It’s free and easy to join! You can sign up by creating an account- all we need is your name and email address. If you already have a Primally Pure account, simply log in and

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Pure Rewards is our loyalty program that rewards you for shopping with us! It&#x2019;s free and easy to join! You can sign up by creating an account- all we need is your name and email address. If you already have a Primally Pure account, simply log in and click &quot;JOIN NOW&quot; from your dashboard.<br></span></p>

What are Pure Rewards? And how do I sign up?

You may need to activate your account, email us at hello@primallypure.com to get an account activation email/link. Our website requires your browser to allow cookies in order to login. If you can't login, even with the right username and password, yo

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">You may need to activate your account, email us at hello@primallypure.com to get an account activation email/link.</span></p><p><br></p><p><span data-sheets-root="1"><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Our website requires your browser to allow cookies in order to login. If you can&apos;t login, even with the right username and password, you likely have cookies disabled on your browser. If you are using a browser that automatically blocks cookies (ex. DuckDuckGo) please use a standard browser and try again.<br><br>- In Chrome, go to Preferences &gt; Privacy and security &gt; and change to &quot;Allow all cookies&quot;.<br>- In Safari, go to Preferences &gt; Privacy &gt; and be sure to uncheck &quot;Block all cookies&quot;.<br>- On an iPhone, go to Settings &gt; Safari &gt; and untoggle &quot;Block all cookies&quot;.<br><br>If these methods do not work we suggest trying in an incogito or private brower.&#xA0;</span></span></p>

Having trouble signing in after creating your account?

Yes, you can email our customer support team to have them transfer your points to one primary account. We are only able to transfer your points, not tier status, order history, etc. Please note this can only be done once and is non-reversible.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Yes, you can email our customer support team to have them transfer your points to one primary account. We are only able to transfer your points, not tier status, order history, etc. Please note this can only be done once and is non-reversible.</span></p>

I’ve made purchases using different email addresses and have been earning points on both, can I combine the accounts?

Before or during checkout be sure to log in so you’re able to choose your reward. Ready to redeem points? You can choose one of the two methods below when redeeming points based on your checkout method.- Option 1: Once your items are added to your ca

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Before or during checkout be sure to log in so you&#x2019;re able to choose your reward. Ready to redeem points? You can choose one of the two methods below when redeeming points based on your checkout method.<br><br>- Option 1: Once your items are added to your cart and you begin the checkout process you will see your points balance and a dropdown to &#x201C;Choose reward.&#x201D;<br><br>- Option 2: Start shopping, add your items to your cart and then come back (here) and go to the &#x201C;Redeem for Discounts&#x201D; section. Click &#x201C;Redeem My Points&#x201D; and copy &amp; paste your code to apply in cart or at checkout based on the number of points you&apos;d like to redeem. (Recommended for ShopPay, International, and 1st time subscription purchases).</span></p><p><br></p><p><span data-sheets-root="1"><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If you redeemed points but didn&#x2019;t use the code towards your purchase the code is still valid and can be redeemed at a later date. All codes can be found in your &quot;Rewards History.&quot; You will also receive an email with the code in case you don&#x2019;t complete your purchase immediately after redeeming.<br><br>Can&#x2019;t find the email? Let us know and we would be happy to help. (hello@primallypure.com)</span></span></p>

I earned points but I don't know how to redeem them towards my purchase. How do I checkout using points?

Any product that is returned will reverse or decrease the points you received from that purchase. If you moved up a tier on that order, your tier will also be adjusted accordingly. If an order is placed using Pure Points and then you complete a retur

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Any product that is returned will reverse or decrease the points you received from that purchase. If you moved up a tier on that order, your tier will also be adjusted accordingly.<br></span></p><p><span data-sheets-root="1">If an order is placed using Pure Points and then you complete a return, you forfeit points used.</span></p><p><br></p><p><span data-sheets-root="1">If an order is canceled after points had been applied on please email us at <a href="mailto:hello@primallypure.com">hello@primallypure.com</a>&#xA0;and we would be happy to help.</span></p>

What happens to my points if I return a product or an order is cancelled?

Points will be applied to your account after your order is fulfilled. If your order has been delivered and you do not see your points in your account for the order please reach out to (hello@primallypure.com)

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Points will be applied to your account after your order is fulfilled. If your order has been delivered and you do not see your points in your account for the order please reach out to (hello@primallypure.com)<br><br></span></p>

Why didn’t I earn points on my purchase?

In order to earn points for a review it must be a verified review meaning the review must be submitted via the email you receive from hello@primallypure.com. A review request email will be sent to the email address used to place the order 14 days aft

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">In order to earn points for a review it must be a verified review meaning the review must be submitted via the email you receive from hello@primallypure.com. A review request email will be sent to the email address used to place the order 14 days after the order is placed, if you don&#x2019;t receive it within 21 days of your purchase please reach out to our team and we will be able to help!</span></p>

I left a review on a product I purchased, why didn’t I earn points?

Birthday points will not appear in your account until 30 days after you submit the date as a fraud prevention measure. If you do not see the points 30 days later, please contact us at (hello@primallypure.com)

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Birthday points will not appear in your account until 30 days after you submit the date as a fraud prevention measure. If you do not see the points 30 days later, please contact us at (hello@primallypure.com)</span></p>

It’s my birthday and I didn’t get my birthday reward?

We have four tiers: Jade, Rose Quartz, Nephrite, and Bian. When you sign up for our program, you're automatically in the Jade tier just for signing up! You can begin acrruing points right away. Once you reach a new tier, you'll maintain that tier lev

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We have four tiers: Jade, Rose Quartz, Nephrite, and Bian. When you sign up for our program, you&apos;re automatically in the Jade tier just for signing up! You can begin acrruing points right away. Once you reach a new tier, you&apos;ll maintain that tier level for an entire year unless you reach a new tier level. Then you will maintain the new tier level for 365 days.<br><br>Our tiers are based on the amount of money spent and each new tier has new benefits to unlock!<br>- Jade: $0 - $250 (active enrollment is required to receive benefits)<br>- Rose Quartz: $250-$500<br>- Nephrite: $500-$1000<br>- Bian: $1000+</span></p><p><br></p><p><span data-sheets-root="1"><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Tier status is calculated by your previous 365 day spend. Once you reach a tier status you will maintain it for a minimum of 12 months unless you reach the next teir.&#xA0;</span><br><br></span></p>

How do tiers work?

Once a year, we will send a gift via email or post for our Nephrite tier members - trust us, it’ll be worth the wait! Our Bian Tier members will receive this twice a year.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Once a year, we will send a gift via email or post for our Nephrite tier members - trust us, it&#x2019;ll be worth the wait! Our Bian Tier members will receive this twice a year.</span></p>

How do annual gifts work for the Nephrite + Bian Tier?

If you just forgot to sign in when placing your order, no worries. Your points will be waiting in your account as long as you used the same email address connected to your Pure Rewards account at the time of purchase.To ensure that you will accrue po

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If you just forgot to sign in when placing your order, no worries. Your points will be waiting in your account as long as you used the same email address connected to your Pure Rewards account at the time of purchase.<br>To ensure that you will accrue points correctly, please make sure the same email address is used for your payment method and Pure Reward account. We do recommend being logged in for future purchases in order to ensure orders are counted towards your tier status.</span></p>

I forgot to sign in and just made a purchase, will I still earn points for my order?

We do! You are welcome to refer your friends and earn $10 towards your next $50+ purchase for each successful referral.A successful referral is when you send a new customer to Primally Pure using your referral link and they complete a purchase that m

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We do! You are welcome to refer your friends and earn $10 towards your next $50+ purchase for each successful referral.<br><br>A successful referral is when you send a new customer to Primally Pure using your referral link and they complete a purchase that meets the following conditions:<br>- Purchase must be $50+ after any discounts or gift cards.<br>- If their purchase is under $50, deemed to not be their first purchase, or if they have been on our site before and are already a member of our Pure Rewards program, it will not be considered a successful referral. Please reach out to us with any other questions regarding the program!</span></p>

Do you have a referral program? How do I join?

Hours
Monday - Friday: 10am-4pm (by appointment only)

Phone
951.228.7278

Home

Best-Sellers

Take The Skin Quiz

Blog

Account

primally-pure

Loyalty